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Controlled operations
Keep your framework supported, with predictable service tiers and a clear view of operational health.
Keep your framework supported with monitoring of subscribed jobs, issue triage, and controlled recovery once the cause is understood. Standard future framework upgrades are included while your subscription is active.
Included with your subscription
Every managed service subscription includes a complimentary Control Plane report connected to your Culina environment. See overall framework health, job activity, and issues needing attention in one place, without watching individual pipelines.
Your team keeps visibility into operations while Data Culina monitors subscribed jobs and helps investigate issues.
Managed service subscriptions
Tiers are based on the number of monitored jobs in your framework environment. All subscriptions include routine monitoring, framework support, standard future upgrades, and the Control Plane report.
1-100 monitored jobs
Standard triage, controlled recovery support, and long-term framework support.
101-250 monitored jobs
Bronze coverage with broader job coverage. Recurring operational reviews.
251-500 monitored jobs
Silver coverage with stronger support attention. Recurring issue-pattern reviews.
501+ monitored jobs
Gold coverage with a tailored escalation approach. Tailored review cadence.
Pay as you go is also available at CAD 50 per hour, with no subscription and no prepaid monthly quota.
Root cause analysis (RCA) and prepaid support hours cover incident triage, operational investigation, controlled recovery support, and support coordination.
Routine monitoring and standard framework upgrades do not use your prepaid hours. Bronze, Silver and Gold support beyond the quota is billed at CAD 50 per hour unless your agreement states otherwise. Platinum terms are defined in your agreement.
Unless otherwise agreed, unused hours expire at the end of each billing month, do not roll over, and have no cash value.
A clear support boundary
Monitoring of subscribed framework jobs, issue triage, operational investigation, controlled rerun or recovery support once the cause is understood, and escalation guidance when client or engineering action is needed.
Long-term framework support and standard future framework upgrades remain included while your subscription is active.
New source onboarding, new transformations, major enhancements, major redesign, and large backfills are professional services rather than subscription support.
Custom reporting and BI packs are separate from the complimentary operational Control Plane report. Client-side infrastructure, access, and source-system remediation are outside the managed service scope.
Troubleshooting starts with the execution evidence: queue state, run history, failure logs, and quality results. Read those records together to locate the earliest true upstream failure. A downstream failure or skipped job may be a symptom of an earlier problem rather than a separate defect.
Linked requirements, models, and transformation definitions add the intended behavior to that investigation. They also help the receiving team assess the effect of a proposed change before altering the approved rules.
Automatic retry is bounded and assumes the configured work may succeed on another attempt. Manual rerun follows investigation and correction. Replay, backfill, and rebuild address different situations; the choice depends on the failed work, trustworthy upstream data, and the state that needs to be recreated.
Operators choose the recovery scope rather than relying on an automatic minimum-scope calculation. Afterward, they verify the original defect, check downstream outputs, and record the failure, method, scope, and follow-up. Completed work is not a normal rerun target.